DubaiScooters Help Center

Welcome to DubaiScooters.ae Help Center. Get support for orders, delivery, warranty claims, repairs, spare parts, service bookings and technical assistance.

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Orders

Track order status, payment confirmation and delivery updates.

Learn More →
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Warranty

Motor and battery warranty support according to our warranty policy.

Learn More →
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Service Center

Book repair, diagnostics, brake repair, battery repair and maintenance.

Learn More →
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Spare Parts

Request spare parts for KUGOO, KUKIRIN, ENGWE, Xiaomi and Segway.

Request Parts →

Order Tracking

Need help tracking your order? Contact us via WhatsApp and provide your order number, invoice number or phone number used during checkout.

  • Order Tracking
  • Delivery Status
  • Courier Information
  • Shipment Updates
  • Payment Verification
Track My Order

Warranty Claims

If your scooter has a motor or battery issue covered by warranty, our technical team will inspect the product and advise the next steps.

Please provide your invoice, order number, video of the issue and product photos.
  1. Contact support.
  2. Provide invoice or order number.
  3. Submit photos and videos.
  4. Technical inspection.
  5. Warranty decision.
Read Warranty Policy

Service Center

Available Services

  • Brake Repair
  • Battery Inspection
  • Motor Inspection
  • Controller Diagnostics
  • Tyre Replacement
  • Routine Maintenance
  • Performance Tuning

Visit Our Workshop

Dragon Mart 2, Shop GC70
Dubai, United Arab Emirates

Daily: 10:00 AM – 10:00 PM

Book Service

Spare Parts Support

We stock and source spare parts for supported brands. Availability depends on model and stock.

  • KUGOO Parts
  • KUGOO KIRIN Parts
  • ENGWE Parts
  • Xiaomi Parts
  • Segway Ninebot Parts
  • Accessories
Request Spare Part

Delivery Information

  • Dubai Fast Delivery Available
  • UAE Delivery 24–48 Hours
  • KSA Shipping Available
  • Tracking Support Available
  • Delivery Timing Depends on Stock Availability

Returns & Refunds

Products are inspected before approval of any return, exchange or refund request.

Factory defects are handled according to UAE consumer protection requirements and DubaiScooters.ae policies.
Read Refund Policy

Frequently Asked Questions

Do you offer Cash on Delivery?

Yes, Cash on Delivery is available for selected products and locations.

Where is your shop located?

Dragon Mart 2, Shop GC70, Dubai, UAE.

What are your working hours?

Daily from 10:00 AM to 10:00 PM.

Do you provide warranty?

Yes. Eligible products include limited motor and battery warranty according to our policy.

Can you repair scooters not purchased from DubaiScooters.ae?

Yes, paid repair services are available after inspection.

Do you ship to Saudi Arabia?

Yes, selected products and spare parts can be shipped to Saudi Arabia.

Still Need Help?

DubaiScooters.ae
Operated by DBSCOOTERS FZE LLC
Dragon Mart 2, Shop GC70, Dubai UAE

WhatsApp: +971 50 399 1592
Email: support@dubaiscooters.ae

Chat With Support
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